Frequently asked questions
Frequently asked questions
The answers to the questions we are asked before entrusting us with a location. If yours is not there, call: it's quicker.
Who comes, and how
Who carries out the cleaning visits?
Ecolux employees, declared and trained in our methods. A team or person assigned to each location.
Is it still the same person?
Yes. In the event of absence, the replacement will be introduced to you in advance, or has already worked on site in pairs.
How are keys and access codes managed?
They are recorded at delivery, assigned to a single person and labeled with a code, without name or address. Detailed procedure: Key, access code and entry arrangements are agreed with you during the site visit.
Are you insured?
Contact Gerald Yankey for details of the cover and the insurance certificate. Insurance information: To be confirmed with Ecolux
What are your hours?
Telephone reception: To be confirmed with Ecolux. cleaning visits: Cleaning visits available around the clock, including evenings and weekends, by appointment and subject to availability.
Products and method
What products do you use?
Eco-friendly products without added synthetic fragrance, selected for each surface. Brands and eco-labels are still to be documented on the Our approach page.
Do you bring the products and materials?
Yes, they are included in the price. In private homes, we can use your products if you prefer.
Are your products suitable for children, animals, people with allergies?
This is why we chose them without added fragrance and rinse the contact surfaces. Report any allergies at the first visit.
Quotes, prices and offers
How to get a quote?
Answer five questions on the request a quote page or call us. We will get back to you to discuss your needs. Callback timeframe: To be confirmed with Ecolux.
Is the quote free?
Yes, like the visit. It is written and without obligation.
How does the 2 hour offer work?
Once per new customer, two hours are deducted from the first invoice with at least 20 hours of work booked and an accepted quote. No recurring contract is required. Without the offer, the 20-hour minimum does not apply. Offer terms.
What payment methods do you accept?
Bank transfer. The payment deadline and any deposit are specified in the quote.
Can I postpone or cancel a trip?
To be confirmed with Ecolux
Area and deadlines
Where do you come in?
In Luxembourg City and neighbouring municipalities. See the cleaning visit zone.
How soon can you start?
It depends on the service and the period. Indicate your date in the quote request: we will tell you straight away if it is tenable.
Do you intervene urgently?
When the schedule allows it. Call us: it's the only way to get an immediate response.
Tell us what needs to be cleaned.
Five questions, around two minutes. We will call you to discuss your needs. Callback timeframe: To be confirmed with Ecolux.